Empowers inbound callers to fulfill their request for general information and/or status queries. Applications can be as simple as a pre-recorded announcement or a menu with multiple picks…to a solution as complex as a speech-recognition/text-to-speech enabled IVR with outbound notification (email; text messaging or voice).
- Provides a uniform message- a critical feature in today's business environment.
- Fulfills customer's almost universal demand for automated tracking/status systems- critical for those bureaus which provide any service with incremental/sequential processes
- Services your callers even when your staff are not there- 24x7x365.
- Liberates your staff to address calls of a more complex nature.
- Can be coupled with "speak to agent" feature.