Intelliverse’s Automated Account Management provides your customers the ability to access up to the minute account level details such as contact information, account status, account balances and payment information 24 hours a day, 7 days a week. The system simply prompts the caller to enter information which identifies the customer and then guides the caller through a series of available menu options. In addition to handling routine information requests on account status, features such as payment automation and the ability to transfer calls to a live location can be set up to enhance your account management system.
- Offloads non-revenue generating calls from your Customer Service Center
- Focuses Customer Service on revenue generating calls
- Reduces Hold Times
- Provides a method for customers to easily access account information around the clock
- Increases convenience for the customer