INTELLIVERSE® CUSTOMER SATISFACTION SURVEY FOR GOVERNMENT
How much more LOYALTY could you GENERATE among associates and customers…if they knew you had made an EFFORT to find out what they think.
Competition is making customer loyalty more important than ever. Good thing you’re in touch with your customers every day. Several times each day, on a random basis, your customers are automatically routed at the conclusion of a call to a brief customer satisfaction survey. You’re kept up to date on how your customers perceive the customer service experience at your agency, and are provided feedback that helps you fine-tune service even better.
Our phone and web applications with integrated reporting allow you to design and execute surveys and reports just the way you want them. You can prompt callers to answer “Yes” or “No” or “Agree” or “Disagree.” You can allow them to rate satisfaction on a scale of 1 to 5. You can provide multiple choice questions. You can even allow free-form responses, and our technology can provide recorded playbacks, voice to email, or transcribed reports.
How Solution Works
Review your reports when you want, and how you want. It’s easy when you have access to the Intelliverse Report Center . Just log in using your assigned username and password. You have total control of how your information is delivered, and to whom. Select your report from the list. Don’t see the one you want? Just ask, and we will custom develop the exact report you need.