Intelliverse’s Customer Hotline application for governments provides a government agency with the capability to capture customer comments or complaints without having to dedicate a live person to take the calls. This can be as simple as a voicemail box that plays a 3 –5 minute outgoing message and captures messages left by the callers. Once a caller has left a message, the message is sent as an attachment to a designated email address. If you have more detailed call routing requirements the solution can be designed to probe for customer information that will help determine where the issue should be routed; either by department, region, location etc.

Reporting

Monthly reports show you the volume and nature of calls into the Hotline. Keep track of how many calls your agency is receiving, when they call, and why they are calling.

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