We provide powerful tools to help you train your employees—without having to buy or maintain any equipment. Some of the nation’s most well-known full service, quick service, fast casual and franchise restaurants are already benefiting from Intelliverse’s specialized food service applications. We invite you to discover what we can accomplish for you.

Benefits

This tool complements your training efforts by providing a dependable and accurate way to follow-up on on-the-job or self-administered training, to satisfy multiple training requirements such as customer service standards, foreign language requirements, and health code compliance. Scores and results are delivered on a real-time web-based report.

FOR YOUR RESTAURANT

• Increased worker proficiency and skills
• Improved customer satisfaction
• Quantitative electronic analysis of employee’s progress
• Electronic documentation of required skills and training
• Increased time to effectively monitoring weekly training
• Reduces exposure to government agency fines by providing automated documentation of training and development of skills

FOR YOUR EMPLOYEE

• Increase verbal skills – skills actually used on the job, without intimidating employees with written tests
• Increase pride in employee’s language development, which increases job satisfaction

FOR YOUR CUSTOMER

• Better communication with employees
• Greater customer satisfaction

How Solution Works

Our application provides a 24-hour automated system which is available from any phone. Once an employee dials the toll free number, he or she will hear a welcome greeting in his or her native language. The caller will then be prompted to enter a pre-assigned pin number, which identifies the end user and restaurant to the system. The verbal test then begins and the system guides the employee through a three part test – continually tracking the caller’s responses. Once the call has been completed, the scores and results are immediately tabulated and made available on a real-time web-based report.

Call Flow

Sample Report

Usage Scenarios

It’s another busy day. You’ve been meaning to gather a group together for the ESL testing, but your day gets ahead of you and before you know it, it’s time to close the restaurant. The Phone Based Testing Application comes to the rescue. Now you’re able to offer your staff the flexibility to take the tests when it is convenient for them. And since scores and results are delivered on a real-time web-based report, management can review the results immediately or at their leisure. In addition, automated testing provides companies with a dependable and accurate manner in which to administer the tests, while complimenting their training efforts.

You want to do it all, but you’re under staffed and don’t know how you’ll find the time to administer and grade your team’s test results. The Phone Based Testing application now offers you the solution you’ve been looking for. You no longer have to find the time to distribute, monitor and grade tests manually. The Phone Based Testing Application takes the hassle out of testing by automating the entire process for you. Therefore, you have more freedom to effectively monitor your employee’s progress.

You have a foreign-speaking employee who is hard working and dedicated. However, he’s still developing his English skills and is intimidated by written tests since his writing and reading skills are not strong. The Phone Based Testing Application comes to the rescue. Employees are now tested by the skills they will actually need on the job – verbal skills. Therefore, rather than causing your employees additional stress by administering written tests, you can allow them to continue to flourish and increase their English proficiency in a non-threatening manner.

Contact us today to learn how we can meet your specific business needs.