Want to know what your customers think? Ask them!
There's no limit to the types of questions you can ask your customers.
- Appearance of the staff
- Overall cleanliness of restaurant either interior/exterior
- Timeliness of being greeted by host/hostess/server
- Maintenance of table by the server
- Promptness of check delivery and processing
- Manager visibility during visit
- Food preparation
- Quality of food/beverage
- Experience comparison to similar restaurants
- Food delivery including take-out or dine-in
- Likelihood to visit again
- Likelihood to recommend to friends
- Able to offer customers the convenience of participating by phone or web.
- Helps measure things that are working and areas that need improvement so you can improve your customer service.
- Provides feedback that is direct and timely.
- Increases ownership, loyalty, and likeliness of repeat customers.
- Enables personnel to concentrate on in-restaurant customers, not repetitive phone calls
- Validation code allows you the option of providing a discount or other promotion on next visit.
- Survey results are compiled on the web, easily manipulated and downloaded to be integrated into your internal performance monitoring systems
- No equipment to buy, install or maintain
How Solution Works
Intelliverse’s Survey Solutions make it easy for your customers to give you their opinions, providing you a simple way to collect vital information about their restaurant experience. You simply publish a phone number and website address on customer checks, receipts or other printed material. The customer can call in or log on, and is prompted to respond to a series of predefined questions. You can even provide an incentive for a return visit at the completion of the survey.
today to learn how we can meet your specific business needs.