Want to know what your customers think? Ask them!

Usage Scenarios

There's no limit to the types of questions you can ask your customers.

• Appearance of the staff
• Overall cleanliness of restaurant either interior/exterior
• Timeliness of being greeted by host/hostess/server
• Maintenance of table by the server
• Promptness of check delivery and processing
• Manager visibility during visit
• Food preparation
• Quality of food/beverage
• Experience comparison to similar restaurants
• Food delivery including take-out or dine-in
• Likelihood to visit again
• Likelihood to recommend to friends

Benefits

• Able to offer customers the convenience of participating by phone or web.
• Helps measure things that are working and areas that need improvement so you can improve your customer service.
• Provides feedback that is direct and timely.
• Increases ownership, loyalty, and likeliness of repeat customers.
• Enables personnel to concentrate on in-restaurant customers, not repetitive phone calls
• Validation code allows you the option of providing a discount or other promotion on next visit.
• Survey results are compiled on the web, easily manipulated and downloaded to be integrated into your internal performance monitoring systems
• No equipment to buy, install or maintain

How Solution Works

Intelliverse’s Survey Solutions make it easy for your customers to give you their opinions, providing you a simple way to collect vital information about their restaurant experience. You simply publish a phone number and website address on customer checks, receipts or other printed material. The customer can call in or log on, and is prompted to respond to a series of predefined questions. You can even provide an incentive for a return visit at the completion of the survey.

Call Flow

Sample Report

Contact us today to learn how we can meet your specific business needs.