“Customers who call are getting helped faster…while customers in the store are getting the full attention of our associates…”
Director of Operations, Wireless Carrier

Benefits

It’s a store-eat-store world out there. The competition is heating up. Superstores are on every corner. Direct marketers are stealing customers. How do you increase revenues and maintain customer loyalty? Begin by maximizing productivity and customer satisfaction — every time the phone rings.

FOR THE RETAIL OPERATION

• Provides an enhanced, consistent corporate image while maintaining local presence and local numbers in multiple markets
• Reduces staffing needs
• Increases customer loyalty
• Redirects customer service and account information calls to appropriate —and often more cost-efficient channels.
• Increases productivity by focusing staff on revenue-generating activities
• Retain the ability to establish immediate contact with live personnel
• Reduces phone line costs
• Involves no capital expense - no equipment to buy, install, maintain or upgrade

FOR STORE EMPLOYEES

• Reduces call volume by approximately 30%
• Reduces unprofitable interruptions
• Improves employee attitudes toward answering the phone
• Frees sales personnel to handle revenue-generating prospects and phone calls
• Enables floor personnel to concentrate on in-store customers, not repetitive phone calls

FOR STORE CUSTOMERS

• Increases satisfaction by providing information quickly, accurately and consistently
• Retains the ability to establish immediate contact with live personnel
• Eliminates the frustration of busy signals
• Provides round-the-clock access

Call Flow

Sample Report

Contact us today to learn how we can meet your specific business needs.